Website Terms and Conditions

Introduction

These terms and conditions are written in masculine form for convenience only and apply equally to all users. Please read the terms carefully before using the website.

This website operates as an online store for purchasing products, and these terms apply whenever you use or purchase from the site.

The website, along with all services provided, including design, content, trademarks, systems, and algorithms, is protected by copyright and intellectual property laws.

You may not copy, reproduce, distribute, publish, or use any content from the site in any manner.

By using or purchasing from this website, you agree to the terms and conditions stated herein, and you confirm that you or anyone acting on your behalf will have no claims or demands against the website.

These terms are the sole conditions binding the business and website operators to the users.

Please note that these terms may change from time to time at the sole discretion of the website operators and without prior notice.

If you do not agree to these terms, please do not register on the site or place orders.

The exclusive jurisdiction for any legal matter arising from the use of this website is with the competent courts in Australia and New Zealand, and the applicable laws shall be those of Australia.

Privacy Policy
We are committed to protecting your personal information. Data collected through the website, including order details and contact information, is stored securely and used solely for order processing, shipping, and customer support. We do not share your information with third parties except for logistics and payment processing purposes. For full details, please refer to our Privacy Policy page.

 

Use of the Website

Users must be 18 years or older and possess legal capacity to use the website.

Users are responsible for maintaining the confidentiality of their login credentials.

Users must not create accounts for third parties without explicit consent.

Users must not use other users' credentials or violate legal rights.

The website is not responsible for technical malfunctions, service disruptions, or security breaches that may occur due to external service providers, hosting services, or third-party software.

While security measures are implemented to protect user data, absolute security cannot be guaranteed, and users agree to release the company from liability in case of cyber-attacks or unauthorized access.

The website reserves the right to remove content, suspend accounts, or refuse service at any time at its sole discretion.

Some messages and notifications may contain cookies, including "identification cookies."

Payment details are not stored on the website’s servers.

The website acts as an intermediary between third-party suppliers, manufacturers, and wholesale sellers worldwide, and users purchasing through the website are subject to the terms of those partners.

All orders placed on the website are subject to Australian consumer protection laws, and users are responsible for checking taxes, customs duties, and other costs before ordering.

 

Ordering and Pricing

The website reserves the right to modify product prices at any time.

The company does not manufacture the products and relies on suppliers for product details. Packaging and materials may vary from the website images and descriptions.

Products that mention any health-related benefits are not intended to diagnose, treat, cure, or prevent any medical condition. These products are not medical devices and should not be considered a substitute for professional medical advice or treatment. Use at your own discretion.

If any product on the website is misleading or inappropriate, please contact customer service for review.

Users are responsible for providing accurate shipping and contact details when placing an order.

If a product is out of stock, an alternative may be offered, or a full refund will be provided.

Refunds for canceled transactions may take up to 45 business days to process due to external financial institutions.

Upon placing an order, users are automatically subscribed to order tracking notifications and relevant marketing updates, which they can opt out of at any time.

All prices on the website are displayed in Australian or New Zealand dollars based on your location. Final charges may be processed in USD or another currency depending on your payment method and provider.

Shipping Policy

Orders are typically delivered within 14 business days from the shipping date.

Deliveries may be directed to pickup points or postal offices in certain regions where home delivery is unavailable.

Shipping times depend on third-party logistics providers, and occasional delays due to postal services, customs, or external factors may occur.

The latest estimated delivery time is 35 business days from the shipping date. If the order does not arrive within this timeframe, customers may request a full refund or a replacement shipment.

Orders are shipped directly from suppliers in China, and multiple items in the same order may arrive in separate packages.

 

Returns and Refunds

If you receive a defective product, you may request a replacement or a full refund. In most cases, we will resolve the issue without requiring a return.

Requests for returns due to personal preference (not product defects) will incur a cancellation fee of 5% of the purchase price or AUD/NZD 100, whichever is lower.

Returns must be requested within 14 days of receiving the item and must be returned in their original condition and packaging.

For hygiene and safety reasons, certain products may not be eligible for return.

Refunds are processed within 7 business days of receiving the returned item.

Returns must be shipped via registered post with tracking to the designated return center.

Customers must contact customer support via email or WhatsApp before initiating a return.

Shipping costs for returning items to the supplier’s warehouse in China are the responsibility of the customer.

 

Limitation of Liability

Product images are for illustration purposes only, and slight variations may occur.

The website is not liable for minor errors in product descriptions or specifications.

The manufacturer and supplier are responsible for product warranties and quality.

Delays in shipping caused by force majeure events such as extreme weather, strikes, or logistical disruptions are not the responsibility of the company.

The company reserves the right to update these terms at its sole discretion.

All content, graphics, logos, and trademarks appearing on the website are the sole property of the company or its business partners.

By using this website, customers acknowledge and agree to these terms and conditions.

Customer Support

All customer service inquiries are handled via email or website chat. We do not offer phone support. 
Please allow 24–48 business hours for a response.  
You can contact us at: vedyaonline@gmail.com

By accessing or purchasing from this website, you confirm that you have read, understood, and agreed to these Terms and Conditions. Vedya reserves the right to update or modify these terms at any time without prior notice.